Contact Us
We're here to help with any questions about our products or services. Reach out to us through any of the channels below.
Contact Information
18 Plus Store
44600 Kathmandu, Nepal
With delivery hubs in all major cities across Nepal
Phone Support
+977 9818209192
Available for order inquiries and support
contact@18plusstore.com
We respond within 24 hours
Messaging & Digital Support
WhatsApp / IMO / Viber
+977 9819016688
Available for quick responses and order assistance
Fast Delivery
24-Hour Delivery: Orders before 3:00 PM
Day After One Day Delivery: Orders after 3:00 PM
Available in all major cities across Nepal
Support Hours
Phone & Message Support: 9:00 AM - 9:00 PM Daily
Email Support: 24/7 (Response within 24 hours)
Online-Only Service
In response to COVID-19 and to ensure the safety and privacy of our valued customers, we now operate exclusively through online channels. Our streamlined digital service allows you to shop confidently from the comfort and privacy of your home.
Nationwide Delivery Network
While our main office is located in Kathmandu, we maintain strategic delivery hubs in all major cities across Nepal to ensure fast, reliable service to customers nationwide. This network allows us to provide:
- 24-Hour Delivery to your doorstep in major cities for orders placed before 3:00 PM
- Day After One Day Delivery for orders placed after 3:00 PM
- Complete Discretion with all deliveries in plain, unmarked packaging
- Nationwide Coverage reaching customers across Nepal
Customer Care
Our dedicated customer care team is here to provide you with the best possible online shopping experience.
How We Can Help
Our customer care team is dedicated to providing you with an exceptional online shopping experience. We understand that shopping for intimate products requires trust and discretion, and we're committed to making your experience comfortable and completely confidential.
Our Digital Services:
- Product Recommendations: Get personalized suggestions based on your preferences via phone or message
- Order Assistance: Help with placing orders and tracking deliveries through our digital channels
- Product Information: Detailed information about product usage, care, and specifications
- Issue Resolution: Quick resolution of any delivery or product concerns
- Complete Discretion: Absolute confidentiality in all digital interactions and deliveries
Our Promise:
We guarantee respectful, knowledgeable, and completely discreet customer service. All our team members are trained to handle your inquiries with the utmost professionalism and maintain your privacy throughout the entire process.
Customer Care Contact
Phone: +977 9818209192
WhatsApp/IMO/Viber: +977 9819016688
Email: care@18plusstore.com
Hours: 9:00 AM - 9:00 PM Daily
Delivery Information
Fast, reliable, and completely discreet delivery to your doorstep across Nepal.
Delivery Timeline
24-Hour Delivery
Available in all major cities across Nepal
Delivered directly to your doorstep within 24 hours
Complete discretion guaranteed
Day After One Day Delivery
Nationwide coverage
Delivered one day after 24 hours
Discreet packaging guaranteed
Delivery Charges
Inside Kathmandu Valley
Fast delivery within 24 hours
Outside Kathmandu Valley
Reliable delivery service
Free Delivery
On orders over Rs. 5,000
Available nationwide
Important Note
Delivery charges must be paid to confirm your order. This ensures we can provide you with the fastest and most reliable delivery service possible.
Strategic Delivery Network
While we operate exclusively online for your safety and privacy, we maintain delivery hubs in all major cities across Nepal to ensure fast, reliable service. Our main office in Kathmandu coordinates with these strategic locations to provide nationwide coverage with the speed and discretion you deserve.
Discreet Delivery Guarantee
All packages are delivered in plain, unmarked packaging with no indication of contents. Our delivery personnel are trained professionals who respect your privacy and ensure complete discretion with every delivery.
Live Support
Get immediate assistance through our various digital support channels.
Instant Support Channels
Phone Support
+977 9818209192
Call us directly for immediate assistance with:
- Placing orders over the phone
- Product questions and recommendations
- Order status and tracking information
- General inquiries about our products
Available: 9:00 AM - 9:00 PM Daily
WhatsApp / IMO / Viber
+977 9819016688
Message us for quick responses to:
- Quick questions about products
- Order status updates
- Delivery inquiries
- General information requests
Available: 9:00 AM - 9:00 PM Daily
Email Support
For detailed inquiries, product specifications, or assistance outside business hours, email us at contact@18plusstore.com. We respond to all emails within 24 hours with comprehensive information and assistance.
Privacy Assured
All our support channels maintain complete confidentiality. Your conversations and inquiries are handled with the utmost discretion and privacy.
Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
Delivery & Shipping
We offer 24-hour delivery for orders placed before 3:00 PM and Day After One Day Delivery (delivered one day after 24 hours) for orders placed after 3:00 PM. This service is available in all major cities across Nepal through our strategic delivery network.
All packages are delivered in plain, unmarked packaging with no indication of contents. The sender information shows only "Online Store" to ensure complete privacy and discretion.
Yes, we deliver throughout Nepal. While delivery times may vary outside major metropolitan areas, we ensure reliable service nationwide through our extensive delivery network.
Inside Kathmandu Valley: Rs. 150
Outside Kathmandu Valley: Rs. 300
Free Delivery: On all orders over Rs. 5,000
Delivery charges must be paid to confirm your order.
Payment & Orders
We accept cash on delivery, bank transfer, and various digital payment methods including eSewa, Khalti, and ConnectIPS for your convenience.
Yes, if your order hasn't been processed for shipping yet. Contact us immediately at +977 9818209192 to make changes to your order.
Yes, we offer special pricing on bulk orders. Contact our customer care team for personalized bulk order pricing and arrangements.
Product Information
Yes, all our products are made from body-safe materials and meet international quality standards. We carefully select products from reputable manufacturers to ensure your safety and satisfaction.
Yes, detailed instructions are provided with all products. For electronic products, we also include comprehensive charging, usage, and care instructions.
Absolutely! Contact our customer care team via phone or message for personalized recommendations based on your preferences and needs.
Returns & Privacy
We offer returns for unopened and unused products within 7 days of purchase. Due to hygiene reasons, we cannot accept returns on opened intimate items.
We maintain complete confidentiality in all transactions. Your personal information is never shared with third parties, all communications are discreet, and packages are delivered in plain packaging.
Yes, we use secure payment processing systems. For online payments, your information is encrypted and processed through secure payment gateways. For cash on delivery, no financial information is stored.